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May 2, 2017 | By

Impacting Your Bottom Line with Video Support

Doing more with less is a motto we often hear within the service industry. Organizations everywhere are looking to shift from high-cost on-site incidents, to lower-cost assisted and unassisted support channels which can significantly reduce the total cost to serve customers.

A shift of incidents from on-site to assisted support will result in a decrease of total spend for the field services group. Use of mobility, knowledge management, and video support practices have all been shown to solve problems faster.   And that’s really what customer support is all about right?  Solving problems quickly and efficiently.

Did you know that  25% of support situations could be resolved virtually, reducing resolution time and call escalation?  Check out the below infographic which outlines how companies can adequately support their customers without ever leaving the office.  A win win for organizations looking to elevate their support game while still keeping costs down.

 


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