Providing On-site Equipment Support in a Socially Distanced World

The significant shift to virtual has caused companies to rethink how they support equipment and physical spaces. Now that on-site support is no longer available or advisable, many organizations are defaulting to traditional communication methods like phone and chat, but these channels alone aren’t cutting it for common, and frustrating, equipment support scenarios.

We commissioned Forrester Consulting* to survey CX professionals about visual engagement technology. In this report, we derive key insights from that data to help you leverage live video streaming and annotations to remove pain points, accelerate support, and meet top CX goals in an increasingly remote world.

*Based on a commissioned survey conducted by