Forrester: Evolving Customer Expectations Drive Adoption Of Visual Engagement Tools

The current tools organizations are using today for visual engagement just don't cut it. Purpose-built visual engagement technology, like co-browsing and camera sharing, is expected to help remove these pain points.

We commissioned Forrester Consulting* to survey CX professionals to dig into the issue. The bottom line: Adopting the right visual engagement technology is critical for brands focused on increasing customer trust and decreasing customer effort as their top CX goals. Learn more about what they found.

A commissioned study conducted by Forrester for LogMeIn.