March 3, 2013 | By

Introducing the New Rescue Integration Portal!

While Rescue may be your go-to remote support tool for troubleshooting PCs, Macs, smartphones and tablets, we recognize it’s but one of the many tools you use to keep your helpdesk running.  We’ve spent a lot of time making sure that we can offer the best and most efficient out-of-the-box integrations between Rescue and the industry leading CRM, ITSM, ticketing, PSA solutions, and more – giving you new ways to get even more out of your helpdesk tool kit.  And now, we’re offering an easy way to make sure you quickly take advantage of these integrations:  the all new LogMeIn Rescue IntegratiIntegrationPortalon Portal.

The new portal features details and instructions on how to integrate Rescue with:

  • Connectwise
  • ZenDesk
  • Autotask
  • ServiceNow
  • Spiceworks

It also provides details of how best to take advantage of Rescue’s APIs to perform administrative tasks like adding or removing authorized technicians and creating groups; to logging into Rescue from other applications to escalate support and work seamlessly between tools; to integration with call center applications for transferring session data for central access and storage; to creating dashboards on session data, survey results and performance statistics.

Looking to add your applications to an integration wish list?  The new portal provides a simple means of requesting new partnerships and integrations with inputs that go directly to our development and BD teams.

Check it out, let us know what other apps you want to see added to our out-of-the-box checklist, and make sure to keep your eyes out for new integrations in the coming weeks and months.

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