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April 11, 2019 | By

LogMeIn Rescue Recognized by TrustRadius as Top Rated Remote Desktop Software in 2019

Let’s face it – we’re a little biased when it comes to support solutions. At LogMeIn we are passionate about building great products our customers love. So, it’s great to get that validation directly from our customers. And our customers have spoken – loudly and proudly.

“One major benefit, is that LogMeIn allows me to “cut through the fog” quickly in asking the user what the problem is. I can start a remote support session with them and “SEE” what they are experiencing.”  — Network Engineer, Hospital & Healthcare |Read the full review

Rescue was just named a 2019 Top Rated Remote Desktop Software by TrustRadius. If you don’t know TrustRadius, you should. They have become the most trusted site for B2B software reviews, helping about 400,000 B2B technology buyers make informed purchasing decisions each month.

The TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer.

Here’s what TrustRadius had to say about LogMeIn Rescue:

“Buyers have many different remote desktop software options,” said Megan Headley, VP of Research at TrustRadius. “LogMeIn Rescue earned its Top Rated award as a direct result of customer feedback. Reviewers on TrustRadius appreciate LogMeIn Rescue’s ease of use for non-technical clients, monitoring capabilities, and extensive collaboration features for technicians.”

And here’s what our customers are saying:

“LogMeIn Rescue is, by far, the easiest remote support solution for an end-user…especially if the user is non-technical. The end-user is usually amazed at the ease of connection, and this helps take the anxiety out of the process for them. Their first experience is so favorable that the end-user is usually ready for us to connect on any subsequent calls. It is not uncommon for a user to ask us if we have “a 6-digit code” for them before we’ve even asked them to connect.” — Software Trainer, Computer Software | Read the full review

“When customers find out we’re willing to do the installation for them via LogMeIn, they are more likely to buy.” —  Technical Support, Computer Software | Read the full review

A huge thanks to all our customers who advocate for us and continually push us to deliver on our promises. . We truly appreciate you!

Want to join in on the fun? Leave us a review on TrustRadius here.

To learn more about how TrustRadius Top Rated works, check out the TrustRadius scoring criteria.

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