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March 24, 2015 | By

Introducing Rescue Lens!

printer_iphoneWe’re excited to introduce Rescue Lens, a new video-aided support capability aimed to meet the needs of today’s connected customer! As part of our Support-Of-Things initiative, Rescue Lens allows technicians to remotely support virtually any product, enabling end users to utilize their personal smartphone or tablet cameras to stream live video back to support technicians. To start Rescue Lens, the end user simply downloads an app from the Google Play or iOS App Store, enters a pin code to ensure security, and points the camera.

Rescue Lens empowers your support technicians to quickly diagnose and resolve issues without having to rely on inefficient (and often erroneous and incomplete) verbal and written descriptions of what’s going on. Its real-time interactive video gives your technician a clear view of the problem at hand and the ability to help a customer solve it. Rescue Lens will introduce the following features:

  • Smart Whiteboarding: Annotate on any screen, on any device. This annotation stays in place, even if the device is moving.
  • Adaptive Video Quality: High quality video view that is fluid, regardless of the strength of the internet connection.
  • Auto Focus: Focus the camera on exactly what the end user needs help with.

See Rescue Lens in action in the video below:

And best of all, Rescue Lens is fully integrated into LogMeIn Rescue and will be included in the upcoming Rescue v7.6 release! Contact us to get started.


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