August 3, 2015 | By

LogMeIn Rescue Now Supports LG Smartphones

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Can you think of a time when you couldn’t seem to get your phone connected to Wi-Fi? Or figure out how to get your email set up? Well if you’re using an LG smartphone, LogMeIn Rescue is now able to remotely access, control and fix your device.

LogMeIn Rescue is excited to share that as of today, they have entered into an agreement with LG as part of their enterprise-focused LG GATE program, enabling IT personnel to quickly, easily and securely gain remote access to fully control Android-based LG smartphones and help troubleshoot the device. By partnering with LG, LogMeIn Rescue provides IT with a secure, more flexible, and hands on approach to supporting LG devices.

Here’s how it works:

In addition to seeing what’s happening on the user’s device, LogMeIn Rescue allows technicians to take control and operate the LG device, as if they were holding it. This is essential to changing settings and configurations in order to fix a problem, show a user how to do something, or install new apps.

IT departments that use LogMeIn Rescue as their support tool can instruct users to download the app, thereby giving instant access to that device. After installing LogMeIn Rescue on their phone, the user starts the app and connects with the support technician. At that point, the technician will ask for permission to access the mobile phone. Once permission is granted, the technician will be able to see and control everything that is happening on that phone, as if the technician is holding it in their hand.

LogMeIn Rescue now fully supports LG, Samsung, Motorola, Sony, HTC, Huawei, and other Android smartphones.

The LogMeIn Rescue app is available as a free download in the Google Play store. The ability to support LG phones is included in the current subscription of LogMeIn Rescue + Mobile. The LogMeIn Rescue app will work on smartphones operating Android version 4.0 and newer.

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